FAQ & Site Info
Terms of ServiceYour order will not ship until payment is complete. With some forms of payment, such as eChecks, it may take up to 5 business days for your payment to clear. We recommend using debit/credit cards for faster order processing.
Orders ship within three business days via USPS, except for:
Delivery dates vary by location. Please wait 7 business days after we've shipped your order before inquiring about delivery. Your order's ship date is listed on your receipt. To view your order receipt, click You > Purchases and Reviews.
Orders ship via USPS First Class or Priority Mail. If you want to use a different carrier or service, message us BEFORE placing your order so we can accommodate you.
We guarantee that your order will be shipped only to the address you provide. Please confirm your shipping address before placing your order.
Orders can be cancelled within 24 hours after purchase for a full refund.
Once an item has shipped, shipping costs are not refundable.
We love custom orders, but they require communication to ensure the item is made to your liking. If you have placed a custom order but we have not heard back from you after 3 days, your order will be cancelled.
Refunds are accepted with proof of purchase ONLY if initiated within 30 days after purchase. Contact us right away to start the refund process.
Discounted items marked "sold as is" or "bargain bin" may not be returned.
PLEASE WAIT for instructions from us before sending any product back; you might not be refunded the shipping cost of returning product to us. If more than half of the returned product has been used, a proportionate refund may apply.
Receipt of returned merchandise is video documented. We take mail fraud seriously and report instances of mail fraud immediately.